Refund Policy

Last updated: October 22, 2026

We want you to know exactly what happens if an order does not go as planned. This Refund Policy is part of our Terms of Service.

Orders that cannot be started

If we cannot start your order, for example because the target account or post is unavailable, we will cancel it and refund the full amount you paid.

Partially completed orders

Sometimes an order can only be partly delivered. When this happens, the order is marked Partially completed on your tracking page and we refund the undelivered portion. The refund is proportional to the quantity that was not delivered. For example, if half of the ordered quantity could not be delivered, we refund half of the order price.

Completed orders

Once an order is marked Completed, it is not eligible for a refund, except where a refund is required by law.

Wrong username or post link

Please check your target carefully on the review step before you pay. If you notice that you entered the wrong username or post link, email us at support@followersfan.com as soon as possible. If delivery has not started yet, we will try to help. We cannot refund any portion of an order that has already been delivered to the target you entered.

Private accounts and removed posts

The target account and post must stay public and available until delivery is complete. If the account is made private, the username changes, or the post is removed during delivery, the order may stop and be marked Partially completed. In that case, the undelivered portion is refunded as described above, but the delivered portion is not.

Changes in counts after delivery

Follower, like, view and comment counts can change over time because of Instagram's own actions, such as account reviews or platform updates. These changes are outside our control. We do not offer refills, and refunds are not provided for decreases that happen after delivery.

How to request a refund

In most cases, refunds for orders that cannot be started or are partially completed are processed automatically, and your tracking page will show the updated status.

If you believe you are owed a refund that you have not received, email us at support@followersfan.com and include:

• Your order number
• The email address you used at checkout
• A short description of the issue

If you cannot find your order number, use Find my order to have your tracking links re-sent to your checkout email.

How refunds are paid

Refunds are issued to the original payment method used at checkout. We cannot send refunds to a different card, account or payment method. Once we issue a refund, the time it takes to appear on your statement depends on your payment provider and bank.

Chargebacks

If something is wrong with your order, please contact us first at support@followersfan.com. We can usually resolve issues quickly by email, and contacting us first is often faster than a dispute with your bank. Filing a chargeback for an order that was delivered as described may result in us declining future orders.

Questions

If you have any questions about this policy, visit our Help center or email us at support@followersfan.com.