How can we help?

Open the private tracking link we emailed you after checkout. If you cannot find it, go to [Find my order](/find-order) and enter your checkout email address. We will re-send your tracking links to that address.

**Paid** means we have received your payment and the order is being sent for processing. **In progress** means delivery has started. **Completed** means the full quantity has been delivered. **Partially completed** means only part of the order could be delivered and the undelivered portion is refunded. **Refunded** means the order has been refunded. **Canceled** means the order was stopped before it could be delivered.

Delivery time varies by package and can depend on factors outside our control. You can follow the progress of your order on your tracking page at any time.

It means only part of the ordered quantity could be delivered, often because the account became private, the post was removed or the username changed. We refund the undelivered portion in proportion to the quantity that was not delivered. See our [Refund policy](/refund-policy).

Delivery is tied to the username or link you entered, so changing it can stop the order. Email us at support@followersfan.com with your order number and your new username, and we will look into it. Any undelivered portion is handled under our [Refund policy](/refund-policy).

Email us at support@followersfan.com with your order number and the email address you used at checkout. We aim to reply within one business day. You can also visit our [Contact page](/contact).

Choose a service and package, enter the public Instagram username or post link the order is for, add your email address, review your order and pay at secure checkout. We then email you a private tracking link.

No. There is no account to create, and we will never ask for your Instagram password. We only need the public username or post link and your email address.

It depends on the service. Followers packages need your Instagram username. Likes, views and comments packages need a link to the specific public post or video. The order form tells you which one to enter.

Yes. The account and post must be public and stay public until delivery is complete. If the account becomes private or the post is removed, delivery may stop and the order may be only partially completed.

Email us at support@followersfan.com as soon as possible with your order number. If delivery has not started, we will try to help. We cannot refund any portion that has already been delivered to the target you entered.

Yes. Each order is processed separately and has its own tracking link. For smoother delivery, we suggest waiting until one order is completed before placing another order of the same type for the same target.

Checkout is handled by a third-party payment processor. The payment methods available to you are shown on the checkout page.

Yes. Payments are processed on a secure checkout page run by our payment processor. We never see or store your full card number.

All prices are in US dollars (USD). If your card is in another currency, your bank or card issuer may convert the amount and may charge its own fees.

The charge will appear as FollowersFan or under the name of our payment processor. If you do not recognize a charge, email us at support@followersfan.com before contacting your bank.

Refunds go back to the original payment method. Once we issue a refund, the time it takes to appear on your statement depends on your payment provider and bank. See our [Refund policy](/refund-policy) for details.